People and technology work in tandem.
Businesses are moving to the cloud. Software providers ship software to be installed onsite at a customer's location for many reasons. As each software application moves from on-premise to the cloud, an uncertain amount of change must occur.
Given cloud software has the exact same features, a minimal amount of change occurs in the organization. Typically however, cloud software also represents new features and opportunities to change business operations as well. This change of business operations is